More than 170 consumers from China have jointly filed an appeal, requesting the General Administration of Quality Supervision, Inspection and Quarantine of China to conduct an investigation on the laptop computers made by HP and ordering the company to recall all of its substandard laptop products.
According to Laweach, a non-profit website that has gathered these Chinese consumers together, some of HP's laptop computers sold after 2007 have problems of screen splash or overheating. The website said that these problems were caused by a video card made by Nvidia, a chip manufacturer who once admitted to defects in some of its video card products.
The Chinese consumers said though HP had offered to extend the maintenance period for some types of laptop computers, this was not an effective solution for them. They said that HP was also publicly discriminating against Chinese consumers by offering them a maintenance service different from that provided to consumers in the United States.
In recent years, AQSIQ has been involving more and more in consumer right issues. Since the beginning of 2010 it has issued orders recalling Mitsubishi cars, Peugeot cars, Citrioen cars and Chrysler cars in China.
