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Corporate Social Responsibility & Sustainability in China

Corporate Social Responsibility in China

Philips Debates Recall Of Defective Coffee Makers In China

April 24, 2009
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Consumer

Dutch electronics giant Royal Philips Electronics is recalling seven million Senseo coffee makers due to a safety defect, but it has yet to make the recall in China.

Joon Knapen, a spokesperson for Royal Philips, told Chinese media that 25 million Senseo coffee makers have been sold worldwide, but about seven million of them, which were mainly made between July 2006 and November 2008, have safety problems.

At present, Philips is said to be calling back the defective coffee machines in the Netherlands, Belgium, Britain, Austria, Denmark, France, Germany, and the United States. Knapen said they have not started the recall in China and other countries where the products may have been sold as they still need to consult with the relevant departments of these countries before deciding what kind of action should be taken.

It is learned that in the event of a heavy calcium build-up combined with a safety catch failure, the boilers of the coffee makers in question may burst under pressure when the flow of air through a valve is blocked. According to Knapen, there have been several injuries caused by this defect, but there has been no injuries reported in China. Knapen stressed that the company is launching the recall as a "voluntary step".

Tags: Austria, Belgium, Britain, coffee maker, Denmark, France, Germany, Netherlands, Philips, product recall, USA

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